NeoSystems provides both strategic and tactical support for NetSuite’s membership management services. These services include:
- On-Boarding new members
Receipt of new member applications, data verification, membership card and benefit package fulfillment, and management of “Contact Us” inquiries for clients.
- Membership renewals
Complete renewal processing from production of mailing materials, mail house supervision, email generation, receipt and processing of electronic and paper renewals, fulfillment of membership card and benefit packages.
- Membership Database Management
Relationships with Timberlake and Abila, implementation help and database maintenance. Full service membership support including phone and email.
- KPI reporting
Customized reporting packages including direct response rates, renewal rates, web sales, education and certification statistics.